This Policy outlines the terms under which refunds and cancellations are processed for Houspire services.
This Policy is part of the Terms and Conditions of Houspire.
1.1 Our Commitment: At Houspire, we strive to provide high-quality AI-powered interior design services. We understand that circumstances may require order cancellation or refund requests.
1.2 Applicability: This Policy applies to all services purchased through our website (www.houspire.ai), mobile application, or any authorized sales channel.
1.3 Consumer Rights: This Policy is in addition to, and does not limit, your statutory rights under Indian consumer protection laws.
2.1 Trial Packages - 100% Money-Back Guarantee
Single Room Trial
₹499
Double Room Trial
₹899
2.2 Eligibility: Request made within 7 days of design delivery if you are unsatisfied with the quality. No questions asked. 100% refund.
2.3 Conditions: Refund credited to original payment method. No deductions. One-time guarantee per customer. Processing time is 5-7 business days.
2.4 Full Home Packages - Tiered Refund Structure
Timeframe: Within 24 hours of order placement AND before discovery call.
Refund: 100% minus ₹500 processing fee.
Timeframe: Within 48 hours of design work commencement, but before draft delivery.
Refund: 50% of order value.
SCENARIO C: After First Draft Delivery
Generally NOT eligible for refund except for significant quality issues or failure to meet agreed scope.
2.5 Add-On Services
Service not yet rendered: 100% refund. Service partially completed: Pro-rated refund (discretionary). Fully completed: No refund.
3.1 Customer-Initiated
Change of mind, buyer’s remorse, project postponed, or finding another designer.
3.2 Completed Services
All deliverables provided as per package or all revisions exhausted.
3.3 Customer Delays
Unavailability for calls, failure to provide info, or delayed feedback > 15 days.
3.4 Misuse
Fraudulent orders, Terms violations, or abusive behavior toward staff.
Send Email Request
To refund@houspire.ai with Order #[Number] and detailed reason.
Review & Decision
Team reviews within 48-72 hours. Notification of approval or denial via email.
Refund Initiation
If approved, initiated within 7 business days to your original payment method.
UPI & Wallets3-5 Business Days
Credit / Debit Cards5-7 Business Days
Net Banking5-7 Business Days
Bank Transfer (Manual)7-10 Business Days
Note: Total timeline from request to account credit typically ranges between 8-17 business days.
7.1 Offer: If you upgrade from Trial to a Full Home Package within 7 days, your trial amount is credited back toward the new order. Pay only the difference.
7.2 How to Claim: Place the new order and email upgrade@houspire.ai with both order numbers. Credit applied within 24 hours.
8.2 Escalation: If a refund is denied, you may request escalation for senior review by our Quality Assurance Manager. Decisions are issued within 5 business days.
8.3 Informal Resolution: Before legal action, parties agree to attempt informal resolution via legal@houspire.ai for at least 30 days.
8.8 Arbitration: Unresolved disputes will be settled by arbitration in Hyderabad, India under the Arbitration and Conciliation Act, 1996.
refund@houspire.ai
grievance@houspire.ai
Plot No 67, Jubilee Hills, Hyderabad- 500033
ARMISHQ DESIGN PRIVATE LIMITED
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